Family Therapy Associates Frequently Asked Questions

Welcome to our FAQ page! At Family Therapy Associates, we know starting therapy can bring a lot of questions, so we hope this helps to make the process easier and more transparent.

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About Our Services

Q: What types of counseling services do you offer?

We offer individual therapy, couples counseling, marriage and relationship therapy, family therapy, play therapy for children, group counseling, online therapy, and more. We support clients facing mental health challenges including, but not limited to, anxiety, depression, trauma, ADHD, grief, life transitions, and more.

Q: What therapy approaches do your clinicians use?
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Our licensed therapists use a variety of evidence-based methods tailored to each client’s needs. Some of these methods include Cognitive Behavioral Therapy (CBT), Dialectical Behavior Therapy (DBT), Eye Movement Desensitization and Reprocessing (EMDR), and the Neurosequential Model of Therapeutics (NMT).

Q: Do you offer therapy for children and teens?

We provide therapy for children and teens using age-appropriate techniques that include play therapy, group therapy, and talk therapy.  We help children and adolescents work through emotional regulation, anxiety, school issues, family dynamics, the pressures of school, low self-esteem, and so much more.  Our services can help toddlers to high school aged youth address their own individual concerns while offering therapeutic support to both the child and the caregiver.

Q: Can I switch therapists if I don’t feel like it’s a good fit?

We believe the client-therapist relationship is key to effective therapy. If you're not connecting with your therapist, let us know, and we’ll work with you to find someone who better fits your needs.

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Getting Started

Q: How do I schedule my first appointment?

You can request an appointment directly on our website or call our office at (715) 246-4840 (option 1).  An Intake Coordinators will work with you to gather more information to help match you with the right therapist for your needs and will guide you through the next steps.

Q: What happens in the first session?

Your first session is about getting to know you. We’ll spend that first session discussing your goals, history, reason for seeking services, and what you hope to accomplish with therapy. From there, we’ll work together to create a plan tailored to your needs.

Q: Do you offer consultations before committing to therapy?

Our Intake Coordinators are able to help answer questions about services and options available before your first scheduled appointment.  

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Office & Online Options

Q: Where are your offices located?

We have offices located in Wisconsin in the following locations:

• New Richmond
  
• St. Croix Falls
  
• Menomonie
  
• Eau Claire (Oakwood Mall and Clairemont)
  
• Rice Lake
  
• Hudson
  

Q: Do you offer teletherapy or virtual sessions?

We offer tele/virtual/online therapy sessions via phone or video through secure, HIPAA-compliant software. These sessions are private, convenient, and confidential.  Prior to your scheduled session, you’ll receive simple instructions from your therapist about how to join your session.

Q: How should I prepare for an online therapy appointment?

To prepare for an online therapy session, make sure you are in a quiet, private space with a stable internet connection.  Have your device fully charged, and make sure to log in a few minutes early to ensure everything is working smoothly.  Please be aware that due to state licensing regulations, our services are available only to individuals located in Wisconsin or, in some cases, Minnesota.  ​

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Insurance & Payment

Q: Do you accept insurance?

We accept a wide range of insurance plans and have other options available for the uninsured.  For more information, please contact our office.  We recommend checking with your insurance provider to verify mental health coverage and to understand any copays or deductibles you may be responsible for.

Q: What if I don’t have insurance or prefer to pay out of pocket?

We offer private pay options, a pay same day discount, and can provide documentation for out-of-network reimbursement. Please contact our office to discuss rates and payment option

Q: How do I make payments?

Payments can be made securely through our online portal, over the phone, or in person. We accept most major credit cards and checks.

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Client Care

Q: What age groups do you work with?

We work with individuals of all ages—from young children to older adults. We tailor our approach to meet the developmental and emotional needs of each client.

Q: Is therapy confidential?

Therapy is confidential.  Your privacy is important to us. All therapy sessions are confidential, with exceptions only as required by law (such as cases of abuse or risk of harm).

Q: How long does therapy typically last?

The length of therapy depends on your goals and progress. Some clients benefit from short-term support, while others may engage in long-term therapy. We’ll work together to determine what’s best for you.

Q: Can you help with work stress or career challenges?

We can help with a number of issues including work stress and career challenges.  We offer services for individuals and families dealing with burnout, job stress, career transitions, and more.  Our trained therapists can help you work towards a better work-life balance. ​

Contact & Communication

Q: How can I reach your office?

You can call us at (715) 246-4840 or use the contact form on our website. Our administrative team is happy to assist you.

Q: What if I need to cancel or reschedule an appointment?

We understand that life happens. We ask for at least 24 hours notice for cancellations or rescheduling. Cancellations made with less than 24 hours’ notice may incur a late fee.

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Still have questions? Contact us, and we’ll be happy to assist you.

Call (715) 246-4840

Request Appointment